{"id":3818,"date":"2021-10-19T16:04:45","date_gmt":"2021-10-19T15:04:45","guid":{"rendered":"https:\/\/apdworpress.azurewebsites.net\/assistance\/"},"modified":"2022-04-08T10:20:57","modified_gmt":"2022-04-08T09:20:57","slug":"assistance","status":"publish","type":"page","link":"https:\/\/apd-group.com\/fr\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3818\" class=\"elementor elementor-3818 elementor-25\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52ea405 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52ea405\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78a58e9\" data-id=\"78a58e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-024fb36 elementor-widget elementor-widget-heading\" data-id=\"024fb36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eafe139 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eafe139\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03c6e61\" data-id=\"03c6e61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0ac4ac elementor-widget elementor-widget-heading\" data-id=\"b0ac4ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Avez-vous besoin d\u2019aide&nbsp;?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40ea017 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40ea017\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-85610ec\" data-id=\"85610ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-172afac elementor-widget elementor-widget-text-editor\" data-id=\"172afac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous l\u2019autorisez, l\u2019\u00e9quipe d\u2019assistance technique d\u2019APD peut se connecter directement \u00e0 votre ordinateur pour vous apporter une aide \u00e0 distance concernant nos produits.<\/p>\n<p>Pour ce faire, appelez d\u2019abord notre \u00e9quipe d\u2019assistance en composant le num\u00e9ro indiqu\u00e9 \u00e0 la page <a href=\"\/fr\/nous-contacter\/\">Nous contacter<\/a>. Vous pouvez ensuite demander une assistance technique \u00e0 distance en expliquant pour quel produit vous avez besoin d\u2019aide. Lorsque l\u2019on vous y invite, cliquez sur le lien appropri\u00e9 ci-dessous\u00a0:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13e8843 elementor-widget elementor-widget-text-editor\" data-id=\"13e8843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Instructions<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a5ccf9 elementor-widget elementor-widget-text-editor\" data-id=\"9a5ccf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s avoir cliqu\u00e9 sur le lien appropri\u00e9 et une fois le fichier zip t\u00e9l\u00e9charg\u00e9, vous devez ex\u00e9cuter le fichier et accepter le contrat de licence. Le panneau d\u2019assistance technique d\u2019APD s\u2019affiche. Indiquez ensuite \u00e0 l\u2019\u00e9quipe d\u2019assistance technique d\u2019APD le code d\u2019identification et le mot de passe de ce panneau.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-795d966 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"795d966\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d5b366b\" data-id=\"d5b366b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cc6d8a elementor-widget elementor-widget-heading\" data-id=\"8cc6d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Microsoft Windows<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e8362 elementor-widget elementor-widget-text-editor\" data-id=\"b4e8362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/wp-content\/uploads\/2021\/09\/TeamViewerQS.zip\">(TeamViewerQS.exe &#8211; 20\u00a0MB)<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cd8dca2\" data-id=\"cd8dca2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9e96c9 elementor-widget elementor-widget-heading\" data-id=\"b9e96c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Apple Mac<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-642d0c2 elementor-widget elementor-widget-text-editor\" data-id=\"642d0c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/wp-content\/uploads\/2021\/09\/TeamViewerQS_mac.zip\">(TeamViewerQS_Mac.dmg &#8211; 50\u00a0MB)<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assistance Avez-vous besoin d\u2019aide&nbsp;? Si vous l\u2019autorisez, l\u2019\u00e9quipe d\u2019assistance technique d\u2019APD peut se connecter directement \u00e0 votre ordinateur pour vous apporter une aide \u00e0 distance concernant nos produits. Pour ce faire, appelez d\u2019abord notre \u00e9quipe d\u2019assistance en composant le num\u00e9ro indiqu\u00e9 \u00e0 la page Nous contacter. Vous pouvez ensuite demander une assistance technique \u00e0 distance [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3818","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistance - APD Group Ltd<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/apd-group.com\/fr\/assistance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistance - APD Group Ltd\" \/>\n<meta property=\"og:description\" content=\"Assistance Avez-vous besoin d\u2019aide&nbsp;? Si vous l\u2019autorisez, l\u2019\u00e9quipe d\u2019assistance technique d\u2019APD peut se connecter directement \u00e0 votre ordinateur pour vous apporter une aide \u00e0 distance concernant nos produits. Pour ce faire, appelez d\u2019abord notre \u00e9quipe d\u2019assistance en composant le num\u00e9ro indiqu\u00e9 \u00e0 la page Nous contacter. 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